Device assessment
Review symptoms, installed software, browser extensions, protection status, updates, and persistence indicators.
Home computer security
Malware cleanup with attention to the accounts behind the device.
Clean up suspicious software, understand what may have been exposed, and take the right next steps for passwords, accounts, updates, and backup.
A practical approach
Understand the problem before choosing the fix.
Pop-ups, browser redirects, fake security alerts, unknown applications, disabled protection, and unexplained account activity can have different causes. Cleanup begins by preserving important data where safe, identifying suspicious software or extensions, applying updates, and checking whether the issue affects only the device or also online accounts.
Removing a program is not always the end of the incident. If credentials may have been captured, password changes should happen from a known-clean device and multi-factor authentication may need to be reviewed. When a reliable cleanup cannot be established, a reset and controlled restore may be safer than continuing to trust the installation.
Cleanup and recovery
Remove unwanted software where practical, restore safe settings, update the system, and verify normal operation.
Account actions
Identify affected email, shopping, banking, social, or work accounts and explain safer password-reset sequencing.
Prevention
Improve updates, backups, browser hygiene, multi-factor authentication, and recognition of common scam patterns.
Common questions
What to know before work begins.
Should I change my passwords before malware removal?
If the computer may be compromised, change critical passwords from a different known-clean device. The right sequence depends on what happened and which accounts were used.
Can every infected computer be cleaned safely?
No. In some cases a reset and controlled restore is more reliable than trying to prove every unwanted component has been removed.
Can you help after a fake support scam?
Yes. Support can include device assessment, removal of remote-access tools, account-security steps, and guidance on contacting financial or service providers when necessary.
Start with the situation
Tell us what you are seeing.
Describe the equipment, people affected, timing, and the outcome you need. We will help identify the next practical step.